Terms and Conditions
This page contains our terms & conditions, as well as information about our return policy, etc. Please read these terms & conditions carefully before ordering any products from ZAIO NYC. By ordering any of our products, you agree to be bound by these terms & conditions.
You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging. In case of refund, neither the original shipping cost nor the return shipping cost will be repaid. Our return address is: ZAIO NYC 36 south 4th street Suite D3 brooklyn NY 11249
Apparel exchange or return is in store credit only.
International sales are final and are not eligible for returns or exchange.
For international orders we use the best providers - once an order has shipped and status shown as received on shipping service it is no longer ZAIO's responsibility and the sale is final.
Sales on Face masks are final
Damages & Defective Items
All damaged or defective item claims must be made within 7 days of receiving your order.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Sales tax is applicable to all orders shipped within Georgia and is 7%.
Our Terms & Conditions, briefly:
By ordering any of our products, you agree to be bound by these terms & conditions.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur.
All personal information you provide us with or that we obtain will be handled by ZAIO NYC as responsible for the personal information.
ZAIO NYC reserves the right to amend any information without prior notice.
Events outside of ZAIO NYC control shall be considered force majeure.
Terms & Conditions, longer form:
By placing an order at with ZAIO NYC, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at ZAIO NYC for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
All personal information you provide us with or that we obtain will be handled by ZAIO NYC as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to ZAIO NYC and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request ZAIO NYC to delete or correct the information held about you. By accepting the ZAIO NYC Conditions, you agree to the above.
All products remain ZAIO NYC’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from ZAIO NYC.
All transfers conducted through ZAIO NYC are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Events outside ZAIO NYC's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that ZAIO NYC is released from ZAIO NYC's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Limitation of Liability
You expressly agree that your use of, or inability to use, the service is at your sole risk.
In no case shall ZAIO NYC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless ZAIO NYC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use ZAIO NYC without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On ZAIO NYC we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
ZAIO NYC reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, ZAIO NYC has the right to cancel the order and refund any amount paid in the best way. ZAIO NYC shall also notify the customer of equivalent replacement products if available.
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